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Edward Jones wins TNS Choice Award

The financial-services firm Edward Jones won the 2014 TNS Choice Award for outstanding performance in investment services, according to TNS, a global research consultancy.

The TNS Choice Awards recognize financial-service firms and banks that outperform their competitors in acquiring, retaining and developing clients.

The selection of Edward Jones was based on data provided by more than 6,900 U.S. households with $100,000 or more in investable assets who participated in TNS’ Affluent Market Research Program. The analysis considered several measures of client acquisition, retention, satisfaction and client loyalty across a comprehensive set of competing firms to identify top performers. Study results are based on experiences and perceptions of consumers surveyed. Ratings may not be indicative of future performance and may not be representative of any one client’s experience.

TNS said Edward Jones’ superior client experience is based on strong adviser relationships and an extensive branch network of 13,000 financial advisers. The firm earns high client satisfaction scores, which is rewarded with strong client retention, according to TNS.

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