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JRMC to evaluate patient experiences

Through a partnership with HealthStream, a nationally-recognized health care improvement firm, Jamestown Regional Medical Center plans to utilize perception surveys to monitor patient care delivered by the hospital’s employees and physicians.

The partnership allows JRMC’s leadership to evaluate patient experiences on a year-round, day-to-day basis.

HealthStream conducts telephone interviews with randomly selected patients shortly after being discharged from the facility. Patients will volunteer confidential responses ranging from topics such as staff communication to the cleanliness and quietness of the hospital environment.

“HealthStream’s phone methodology will allow leadership the opportunity to rectify any negative experiences more quickly than the mail methodology we’ve used in the past,” said Jenna Bredahl, quality and risk manager at JRMC. “JRMC’s leadership plans to use the actionable data to drive quality-improvement efforts throughout the hospital by referencing HealthStream’s evidence-based best practices series.”

JRMC’s vision is to be the best rural hospital in the country for patients to receive care, employees to work and providers to practice, Bredahl said.

“We strive to become not only a medical center known for providing exceptional medical care, but a health system with a foundation of guiding principles that will shape the future of delivering the highest-quality of health care to communities throughout the region,” said Trisha Jungels, chief nursing officer at JRMC.

HealthStream began phone surveys on April 1. The patient’s caller identification will show the call is originating from HealthStream. JRMC patients may be double surveyed in April, May and June. This means that some patients may receive two surveys as the transition is made to the new provider.