Wells Fargo customers took to social media Wednesday, Jan. 17, after being charged twice for online bill payments and experiencing long wait times on the bank’s customer service line, NJ.com reported.
The error was noted by the bank in a tweet, and a Wells Fargo spokeswoman issued apologies to NJ.com, saying that it was working to resolve the issue quickly.
Wells Fargo customers advised their fellow customers to double check their accounts to be sure that any errors have been corrected.
The bank apologized on Twitter Thursday morning and said the error is fixed.
We’re sorry if you had an issue with your Bill Payments yesterday. Technical teams have corrected the errors.
- Wells Fargo (@WellsFargo) January 18, 2018
In a statement, Wells Fargo reiterated that the issue was corrected overnight, and customers should now see their correct balances. Any fees or charges that customers may have incurred as a result of this error will be taken care of.